Frequently Asked Questions
How do I purchase an artwork?
Browse our collection and open an artwork’s page for details. If online checkout is available, follow the purchase instructions. Otherwise, contact us ooopsgallery@gmail.com with the artwork title or page link to confirm availability and arrange your purchase.
Are all listed artworks available?
Yes, they are.
Are the artworks authentic?
We aim to provide accurate information about each artwork’s artist, publisher or manufacturer, edition, and provenance where available. Before purchasing, you may request details about the work’s origin and any supporting documentation.
Certificates, original packaging, signatures, and edition numbers vary between works. Please refer to the individual listing or ask us what accompanies your purchase.
Is an artwork an original, a print, or a collectible?
Our collection may include original artworks, editioned prints, sculptures, and art collectibles. Each listing should identify the type of work, materials, dimensions, and edition information where applicable.
If anything is unclear, contact us ooopsgallery@gmail.com before purchasing.
What does “limited edition” mean?
A limited edition is produced in a specified quantity. Depending on the work, it may be numbered, signed, stamped, or accompanied by edition documentation. Artist’s proofs and other editions may exist separately.
Please ask us ooopsgallery@gmail.com for the edition details of the specific work you are considering.
What condition is the artwork in?
Condition varies, especially for previously owned or older works. We can provide additional photographs and available condition information before purchase, including details of visible wear, restoration, or packaging.
Please review this information carefully and ask us ooopsgallery@gmail.com about anything important to your decision.
Will the artwork look exactly like the photographs?
We aim to show each work accurately, but colours and surface details can appear differently depending on lighting and your screen settings. For editioned pieces, the placement of patterns or other details may also vary.
Contact us ooopsgallery@gmail.com if you would like additional photographs or clarification about the specific item offered.
Is framing included?
Framing is included only when expressly stated in the artwork listing or agreed in writing. Please check whether the listed dimensions refer to the artwork itself or include its frame.
Which payment methods do you accept?
We accept card payments through Stripe and payments through PayPal.
Available methods and supported currencies will be confirmed at checkout or when we arrange your purchase.
Which currency are prices shown in?
Prices are shown in $ USD. If your bank or payment provider converts your payment into another currency, its exchange rate and fees may apply.
Does the price include shipping and taxes?
Displayed prices include applicable taxes.
Shipping, insurance, and any additional charges will be shown at checkout or provided in a written quotation before you complete your purchase.
We are responsible for international orders, import duties, customs charges, and local taxes.
Do you ship internationally?
We are shipping worlwide.
Contact us with your destination and the artwork you are interested in for shipping availability, delivery options, and a quotation.
How is an artwork packed and shipped?
Packing and delivery arrangements depend on the work’s size, materials, value, and destination. We will confirm the arrangements for your order, including whether specialist handling, crating, or insurance is included.
How long will delivery take?
Depends on the destination and shipping method.
Customs clearance, specialist packing, and other circumstances may affect delivery times. We will let you know about any known delay.
Can I track my order?
Where the selected delivery service provides tracking, we will share the tracking details after dispatch. For specialist art transport, we will confirm how delivery updates will be provided.
Can I collect my purchase in person?
No, you cannot.
What should I do if my order arrives damaged?
Contact us ooopsgallery@gmail.com promptly with your order details and photographs of the artwork, outer packaging, and internal packing materials. Keep the packaging while we assess the issue and coordinate any carrier or insurance claim.
Please do not attempt repairs or return the artwork before receiving instructions from us.
Can I cancel an order or return an artwork?
Cancellation and return eligibility depends on our Terms of Sale and applicable consumer law. Please read those terms before purchasing.
To request a cancellation or return, contact us ooopsgallery@gmail.com with your order details before sending anything back.
Can you help me choose a work?
Yes—contact us ooopsgallery@gmail.com with the artists, styles, dimensions, and budget you have in mind. We can help you explore available works and provide further information about pieces that interest you.
Does purchasing an artwork give me its copyright?
Unless a separate written agreement states otherwise, purchasing an artwork gives you ownership of the physical object, rather than its copyright.
Permission from the relevant rights holder may be required to reproduce the work, use its image commercially, or create merchandise. Please see our Copyright Notice.
How do you handle my personal information?
Our Privacy Policy explains how we handle information provided through enquiries, purchases, payments, and delivery arrangements, along with your privacy rights and how to contact us.
How can I contact the gallery?
Email us at ooopsgallery@gmail.com. Please include the artwork title or order reference where relevant.
We normally respond within 3 business days.